Terms of service
3. Terms of Service
Terms of Service
These Terms of Service govern your use of the Unmatchable Matcha website and your purchase of products from Unmatchable Matcha.
The website and products are operated and sold by Glow Hospitality LLC, doing business as Unmatchable Matcha.
By accessing our website or purchasing from us, you agree to these Terms of Service.
Online Store Terms
You may not use our products or website for any unlawful or unauthorized purpose.
You may not attempt to interfere with, damage, disrupt, or improperly access our website or services.
Product Information
We make reasonable efforts to display product descriptions, photographs, ingredients, packaging, and other information as accurately as possible.
Product appearance, packaging, color, and presentation may vary slightly from photographs displayed online.
Pricing
Prices are listed in U.S. dollars unless otherwise stated.
We reserve the right to change prices, promotions, product availability, or product descriptions without prior notice.
Changes will not affect orders that have already been completed unless required to correct an obvious error.
Orders
We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including suspected fraud, payment issues, pricing errors, inventory shortages, or violations of these Terms.
If we cancel an order after payment has been received, the applicable amount will be refunded.
Food Products
Our matcha products are intended for consumption according to the instructions provided with the product or on our website.
Customers are responsible for reviewing product information and determining whether a product is suitable for them.
If you have allergies, dietary restrictions, medical conditions, or concerns regarding ingredients or caffeine consumption, consult an appropriate healthcare professional before consuming the product.
Returns and Refunds
Returns and refunds are governed by our separate Return & Refund Policy.
Because matcha is a consumable food product, opened or used products generally cannot be returned.
Intellectual Property
All content associated with Unmatchable Matcha, including our branding, logos, product photography, text, graphics, designs, packaging concepts, and other original materials, is owned by or licensed to Glow Hospitality LLC unless otherwise indicated.
Such materials may not be copied, reproduced, distributed, or commercially used without permission.
Third-Party Services
Our website may use services provided by third parties, including Shopify, payment processors, shipping companies, social media platforms, and analytics providers.
Your use of certain third-party services may also be subject to their respective terms and policies.
Limitation of Liability
To the extent permitted by applicable law, Glow Hospitality LLC and Unmatchable Matcha shall not be liable for indirect, incidental, special, or consequential damages resulting from use of our website or products.
Nothing in these Terms limits any rights that cannot legally be limited under applicable law.
Changes to These Terms
We may update these Terms of Service periodically.
The version published on our website at the time of use will be the applicable version.
Contact
Questions regarding these Terms may be sent to:
Unmatchable Matcha
Glow Hospitality LLC
hello@unmatchablematcha.com