Refund policy
Return & Refund Policy
We want you to love your Unmatchable Matcha.
Returns are accepted within 15 days of delivery for products that are unopened, unused, and in their original packaging.
Because matcha is a food product, we cannot accept returns of products that have been opened or have a broken safety seal.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
If your order arrives damaged, defective, opened, or you receive the wrong product, please contact us within 7 days of delivery at hello@unmatchablematcha.com. Please include your order number and photos of the product and packaging.
Once an approved return is received and inspected, the refund will be issued to the original payment method. Original shipping charges are non-refundable.
We are unable to offer refunds based solely on personal taste or preference after the product has been opened.
For any questions regarding your order, contact us at: