Shipping policy

Shipping Policy

Thank you for shopping with Unmatchable Matcha.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

During product launches, promotions, or periods of high order volume, processing times may be slightly longer.

Shipping Rates

Shipping rates and available delivery methods are calculated and displayed at checkout.

Delivery Times

Estimated delivery times depend on the shipping method selected at checkout and the customer's destination.

Delivery estimates provided by shipping carriers are estimates only and are not guaranteed.

Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be shipped again.

Lost or Delayed Packages

Once a package has been transferred to the shipping carrier, shipping delays may occur due to carrier operations, weather, holidays, or other circumstances outside our control.

If your tracking information shows an unusual delay, please contact us and we will assist you in reviewing the shipment.